Shipping
Delivery Charges
Forsyth Coffee reserves the right to adjust delivery prices at any time for orders outside Sydney, NSW, Australia. The delivery charges for orders sent beyond these areas will be confirmed upon order placement.
Please Note:
If you require a fully insured postal service that necessitates a signature upon delivery instead of leaving the package at your doorstep, kindly specify this during ordering. An additional fee will apply for this service.
Once items are dispatched, we cannot be held liable for any lost or damaged items during transit. We recommend providing a delivery address where someone can accept the delivery between 9:00 am and 5:00 pm. The courier cannot guarantee a specific delivery time or date. If no one is available to accept the delivery, a notice will be left in the mailbox to arrange for final delivery or collection.
While we make every effort to ship orders according to the estimated delivery times, circumstances beyond our control may cause delays. If your product has not arrived by the estimated delivery time, please contact the courier directly. You may also reach out to us. Title and risk of loss for all products transfer to you upon delivery.
Returns
Refunds for Faulty Products
At Forsyth Coffee, we strive for accuracy and efficiency. If you receive a damaged or defective item, please notify us within 24 hours of receiving the goods. Provide your order number, along with a description or image of the damage or defect, and your contact details. Upon review, we will determine an appropriate solution. We will issue a partial or full refund if there has been misinformation in either the product or communication. Unfortunately, we do not accept returns for consumable goods.
Products Damaged in Transit
All orders are delivered by Australia Post or our nominated courier service. Please be aware that unless specified otherwise, we will select the most suitable delivery option. Australia Post Express satchels are not insurable but provide a faster service in general. Any damage, loss, or theft incurred using this delivery option is at the purchaser's risk. If you require a fully insured postal service such as Australia Post Registered, which includes $100 insurance and requires a signature, kindly request this during ordering. Additional fees apply for full insurance and person-to-person delivery options.
Faulty Products
Forsyth Coffee takes pride in offering quality products. While we aim to provide goods in good condition, there may be instances where sealed products within cartons are faulty due to manufacturing defects. If this occurs, please contact us and we will arrange for a replacement product upon assessment.